How does the bike work?
The Innergy system consists of 5 main components:
The BATTERY (A)
- integrated in the luggage carrier.
The MOTOR (B)
- placed in the hub of the front wheel.
The DISPLAY (C)
- placed on your handlebars.
The SENSOR (D)
- Near the rear bottom bracket of the bike.
The COMPUTER (E)
- Integrated in the headlight.
pressure on the pedals you supply is monitored by the sensor
(D) and the signal is sent to the computer (E). Depending on
what setting (Eco or Boost) you have on the display (C), the
computer will calculate assistance required . Both signals
are processed in the computer (E) and translated into high
or low assistance by the motor (B). The energy that runs
everything comes from the battery (A).
What is the scope for the various combinations of power
default, the 'Eco' programmed state gives a range of between
40-75 km, depending on your weight, fitness, terrain,
weather conditions, and age of the battery. The 'Boost' mode
gives stronger support. Cycling in the 'Boost' mode drains
your battery faster. How fast this is, again depends on what
the dealer programmed, and your weight, fitness, terrain,
weather conditions, and age of the battery. You should get
between 20 to 40 km. It is best to use 'Eco' setting on the
flats and 'Boost' mode up the hills if you want maximum
Is the degree of assistance adjustable?
Certainly. The unique feature of this system is that your
dealer can adjust both the 'Eco' and the 'Boost' mode to
your wishes. Would you prefer more mileage out of your
battery? Then the dealer increases 'Eco' parameters on the
computer. If you prefer stronger support (for hillier areas
for example), than the dealer can easily program the bike
for this. This allows you to fully customise the power
Does the bicycle cycle heavy if the battery runs out?
bicycle does run slightly heavier than a equivalent geared
bike. The bicycle is equipped with a brushless DC motor that
has no noticeable resistance, however because the bicycle is
heavier than normal it can be hard to cycle up hills without
power. On flatter terrain, it should not be a problem to
cycle home if you should run out of power.
How fast can I cycle?
up to you. Regulations in Europe state that the motor must
decrease assistance over 22km/hr and be 0% over 25km/hr.
This is a legal obligation. Because this bike is made in
Holland, these standards apply to the Innergy. For most
people, 25km/hr is quite fast cycling.
Is the Innergy bicycle heavy?
battery and the motor create extra weight. The lightweight
engine weighs 3.0 kg and the removable battery weighs 2.5
kg. A total of 5.5 kilograms is added to the weight of the
"standard Gazelle bicycle." The Orange Innergy weighs 26.8
kilograms, light for a bike with this level of features.
Can my dealer maintain my electric bike?
have selected select Gazelle dealers to handle Innergy sales
and servicing. In addition, the dealer has special computer
software to check the bike's electronics. Any warranty
issues are passed onto the Service and Guarantee Department
Where can parts for the bike be ordered?
be ordered through your Gazelle dealer. Because they have
the necessary documentation, the dealer can quickly
determine the parts required. Many parts come from The
Netherlands and there may be a few weeks for your component
to be supplied.
I noticed that most Gazelle bikes come with a built in wheel
lock. What do I do if I lose a key?
uses a quality Dutch brand called AXA for its locks. When
engaged, this wheel lock stops the rear wheel spinning.
Coupled with a conventional chain lock, this system provides
maximum security for your Gazelle.
It is very important to write the key number down when you
buy your Gazelle.For
information on ordering new keys: Click
Can I cycle in the rain with the bicycles?
parts on the Innergy are water tight and function normally
in the rain. The system is not resistant to immersion in
liquid or treatment with a pressure hose. Never clean your
bike with a pressure hose.
How often should the bike be serviced at the Gazelle dealer?
frequency depends on the use. Read the manual for service
tips and contact the Gazelle dealer for any questions.
How long will the battery last?
battery has approximately 600 full (100%) discharges.
Thereafter, the capacity starts to slowly decline. Partial
discharges are counted as follows - if the battery is only
20% of capacity all the time, then the battery can have 3000
How do I store the battery and charger?
a dry place and away from humidity.
How long does it take charge the battery?
charge of an empty battery takes approximately 3.5 hours.
You can also partly charge the battery if you don't have the
How strong is my battery?
battery is 7 Ampere and has a voltage of 36 volts. This
means that the battery has stored energy of 252 Wh at full
charge. At a weight of only 2.5 kg this gives it a very high
energy density (energy per kg battery weight) of 100.8 Wh /
What should I do to the battery if I don't use it for a
battery is 2 weeks or longer unused, it will turn itself
into "sleep" mode, so the battery cannot discharge and
capacity is preserved. Sleep mode turns off when you place
the battery back in the bike or when you charge it.
How do you charge the battery?
supplied with a wall socket power charger as well as a
12-Volt cord for the car. The charger is small and light
which means you could take it with you and charge the
battery at the restaurant, in your bedroom or in the car.
Is the battery protected against theft?
Yes, in 2
ways. The battery is in the frame with a separate key lock.
The key is the same as the lock on the wheel. There is also
a battery with a unique serial number. This serial number of
the battery is stored digitally in the computer. If the
number on the battery does not match the number on the
computer, the bike will not operate electrically.
The frost outside affects the batteries range. Why is that?
temperatures below -5 degrees Celsius, batteries lose some
capacity. Unless the battery is fully discharged, this won't
cause any problems.
Are spare batteries available?
through your Gazelle dealer. Sometimes it is handy to have
more batteries for longer trips. Batteries must be
registered to your bike through the Gazelle dealer.
Can I also use the battery from my partner's bike?
can if the dealer has reprogrammed the battery on the
computer. If this has not happened, you will get error
message "1.1" on your monitor. Contact your dealer for more
Will the lights work if the battery goes empty?
battery always has some remaining energy behind. This energy
is enough to power the lights for a few hours.
What is the law in Australia on E-Bikes?
the Australian law defines a bicycle as " a two wheel
vehicle that is either soleley human powered or is power -
assisted by an engine having a power output not exceeding
0.2 kw" We recommend you check each states regulations for
What is the warranty on the Innergy?
view Gazelle's general warranty in the FAQ page of this
website under the "MENU" tab . In addition, the following
warranty applies to the Innergy: In normal use and
servicing, Gazelle grants a 2-Year warranty on the engine,
the display, the pedal sensor and computer. Normal wear
falls outside the warranty. The battery is guaranteed for
600 full loads.