Gazelle gives you no less than a 10-year warranty against material and construction defects on the frame and non-suspension front forks. This is obviously subject to the bike being treated, used and maintained normally. There is a 5-year warranty on suspension front forks. The paintwork on the frame and the front forks is covered by a 5-year warranty period. Components on your bike are covered by a 2-year warranty subject to normal use and maintenance.
What do to do in the event of a defect within or outside the warranty period?
You are best going back to your Gazelle dealer. He is the cycle specialist you can go to with any questions you may have. In most cases he will be able to come up with a solution there and then. If this does not prove successful, he will contact the Gazelle Service and Warranty Department in order to resolve the issue.