General Return Guidelines
- Eligibility: Items must be returned within 30 days of purchase.
- Condition: Items must be in new, unused condition, with all original packaging and tags attached.
- Receipt: A valid proof of purchase (receipt, order confirmation, etc.) is required for all returns and exchanges.
Bike Returns
- Bicycles: Bicycles must be returned in a like-new, unridden condition. Any signs of wear, damage, or use may disqualify the bike from a full refund or exchange.
- Assembly Fee: If the bicycle was assembled at our store, a non-refundable assembly fee will be deducted from the refund.
- Return Process:
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- Contact us to initiate the return process.
- For in-store purchases, bring the bicycle and receipt to the store.
- For online purchases, carefully repackage the bicycle in its original box and contact us for a return shipping label.
Accessories and Parts
- Accessories: Accessories must be returned in their original packaging and condition.
- Parts: Bike parts must be unused and in their original packaging. Opened or installed parts are not eligible for return.
- Return Process:
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- In-store purchases: Bring the item and receipt to the store for a return or exchange.
- Online purchases: Contact us to obtain a return authorization and shipping instructions.
Warranty and Defective Products
- Manufacturer’s Warranty: Products that are defective due to manufacturing or material issues are subject to the manufacturer’s warranty. Please contact us for assistance with warranty claims.
- Defective Products: If you receive a defective product, please contact us immediately. We will arrange for the product to be repaired, replaced, or refunded.
Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error.
- Return Label: For online purchases, a pre-paid return shipping label can be provided upon request, and the cost will be deducted from your refund.
Refund Process
- Refund Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow 7-10 business days for the refund to be processed after the returned item is received and inspected.
- Restocking Fee: A restocking fee may apply for returned bicycles and large items, depending on their condition upon return.
Contact Us
For any questions regarding returns, exchanges, or our policy, please contact us.